Atelier Voyage — Privacy Policy

1.

Introduction

Skyofare ("we", "our", "us") is committed to ensuring that your data is protected and private and your personal details are kept secure and handled in accordance with the U.S. privacy laws in a lawful manner.

The Privacy Policy as described below will explain how we use, collect, store, and protect your personal information as we interact through multiple modes, such as:

1.1 Our website

1.2 Our mobile application

1.3 Our social media pages

1.4 Our customer service modes (via phone, chat, and email)

1.5 Our booking and travel services

1.6 Our marketing and promotional content

1.7 Our platforms or tools used to deliver services

If you elect to use our services, you consent to the Privacy Policy as described here.

2.

Information We Collect

2.1 Information Provided by You

Mentioned below is some of the information that is provided by you when you:

Create an account or a profile on our website.
Give us any payment details
Make a booking with our platform
Contact customer support with any queries or doubts
Participate in any survey
Become a part of our loyalty programs
Fill out a feedback or contact form with us.
Avail any promotions or subscribe to our newsletters

We request only the information strictly necessary to provide you with the best service possible. The information provided by you includes:

Full name
Contact number
Email ID
Residential Address
Date of Birth
Gender
Payment details
Passport details
Visa details
Any special requests for assistance
Details about one's nationality
Travel preferences

2.2 Any Sensitive Information

We ask for sensitive information only when absolutely necessary. We protect this sensitive data with safeguards. Some of the reasons for collecting sensitive information from you include:

It is crucial for safe and secure travel.
It has been voluntarily provided by you for safety concerns.

Some of the sensitive information we may have includes:

Details on assistance regarding disability or mobility
Health or medical details regarding your travel
Dietary preferences for allergy reasons, religion, or culture.
Any additional sensitive information.

3.

How We Use Your Personal Information

We may use your personal information for the following purposes:

3.1 To process reservations, bookings, payments, and to process your cancellation.

3.2 To provide confirmation of your tickets and itineraries.

3.3 To offer a more user-oriented experience.

3.4 To make sure that your data is secure and to prevent any kind of fraud.

3.5 For customer support and to provide personalized updates.

3.6 To optimize business service and analytics.

4.

Sharing and Disclosure of Personal Information

With our platform, your personal information is safe and secure. We do not sell your personal information for any commercial gains. We share your data only when necessary to deliver the best services for you. We share data in accordance with all legal obligations to ensure your data safety. Sharing of your data includes providing information to travel service providers such as airlines.

5.

Data Security

Your data is protected by us by keeping the following physical, technical, and administrative measures in place:

Access controls
Encryption
Employee training
Security Monitoring
Firewall and secure servers

6.

Cookies and Tracking Technologies

Pixels and cookies are used by our platform to ensure that your data is safe and secure. You can adjust cookie preferences according to your liking in your browser. Some of the uses of these tools include:

Improve performance
Analyzing user behavior
To give exclusive offers and personalized experiences to the user
Using our website

7.

Children's Privacy

Children under the age of 18 cannot consent to our services. We do not collect data from any minors who are operating our website without parental consent.

8.

Updates to Privacy Policy

Our Privacy Policy may be updated periodically without any prior notice to users. If you have any doubts or queries regarding our privacy policy, feel free to contact our customer service for more information.